At fmb, we believe that online gaming should always be a fun and safe experience. This page outlines the tools, guidelines, and support resources available to every player in the Philippines who wants to keep their gaming healthy and within their means.
We are committed to providing a safe, fair, and enjoyable environment for every Filipino player on our platform.
fmb is designed to be a source of entertainment for Filipino players — not a way to earn income or solve financial problems. Online gaming, including live casino games and other platform features, always carries an element of chance, and outcomes can never be guaranteed. We strongly encourage all players to treat their gaming budget the same way they would treat money spent on any other leisure activity. Before you start playing, decide on an amount you are comfortable spending and stick to it regardless of whether you are winning or losing. Never chase losses by increasing your bets or depositing more than you originally planned, as this is one of the most common patterns that leads to problem gambling. If you find that gaming is no longer fun and has started to feel like an obligation or a source of stress, that is a clear signal to take a break. fmb provides several tools to help you manage your activity, and our support team is always available to assist.
fmb gives players in the Philippines access to a range of practical account controls designed to support responsible gaming habits. You can set deposit limits on your account to cap how much you add to your balance within a given time period — daily, weekly, or monthly — so that your spending stays within a budget you have chosen in advance. Session time reminders can help you keep track of how long you have been playing, which is especially useful when gaming on mobile where it is easy to lose track of time. If you feel you need a longer break from the platform, you can request a temporary cooling-off period or a full self-exclusion, which will prevent you from accessing your account for the duration you specify. These tools are available through your account settings or by contacting our support team directly at [email protected]. We process all responsible gaming requests promptly and without judgment, because your wellbeing matters more to us than your activity on the platform.
Problem gambling can develop gradually and is not always easy to recognise in yourself, which is why awareness is such an important part of responsible gaming. Some of the most common warning signs include spending more money on gaming than you can afford, borrowing money or selling possessions to fund your gaming activity, and feeling irritable or anxious when you are not able to play. Other signs include neglecting work, family, or social responsibilities because of time spent gaming, lying to people close to you about how much you play or spend, and continuing to play even when it is causing you financial or emotional harm. If you recognise any of these patterns in your own behaviour, we encourage you to use the self-exclusion or cooling-off tools available on fmb, and to reach out to a professional support service. You are not alone — many people experience these challenges, and help is available in the Philippines. Seeking support early makes a significant difference to outcomes, and taking action is a sign of strength, not weakness.
Small, consistent choices make a big difference to how you experience online gaming over time.
Decide on a fixed amount in Philippine pesos (PHP) that you are comfortable spending before you open the platform. Treat this as your entertainment budget for the session and stop when it is used up, regardless of the outcome. Using the deposit limit tool on your fmb account makes this even easier to stick to automatically.
It is easy to lose track of time when you are engaged in a game, especially on mobile. Set a timer before each session and commit to taking a break when it goes off. Stepping away regularly helps you stay clear-headed, make better decisions, and keep gaming in its proper place as one part of a balanced day.
Chasing losses — increasing your bets or depositing more money in an attempt to recover what you have lost — is one of the most harmful patterns in gambling behaviour. Accept that losses are a normal part of gaming and walk away when you have reached your limit. No single session defines your overall experience, and tomorrow is always a fresh start.
Healthy gaming means keeping it clearly separate from your responsibilities, relationships, and finances. Avoid playing when you are stressed, upset, or under financial pressure, as these states can lead to impulsive decisions. Make sure that gaming never takes priority over work, family time, meals, sleep, or other important parts of your daily routine.
If you are concerned about your gaming habits, talking to a trusted friend, family member, or professional counsellor can be a powerful first step. You do not have to manage these feelings alone. fmb support is also available at [email protected] if you need guidance on using our responsible gaming tools or want to discuss your account options.
fmb strictly enforces the minimum age requirement of 21 years for all players in the Philippines, in line with applicable regulations. If you are a parent or guardian, we encourage you to use device-level parental controls to prevent underage access to online gaming platforms. If you suspect that a minor has accessed an fmb account, please contact our support team immediately so we can take appropriate action.
Quick, clear answers to help you understand your options and stay in control.
Whether you want to set up account controls, read our full terms, or simply get started — fmb is here for Filipino players every step of the way.